About Anspec
Do You Have Any Questions?
Anspec’s web portal is an online ordering tool that streamlines the ordering process for pharmacists and doctors. It also helps to increase stakeholder compliance by providing a secure and efficient way to order products. Anspec is a valuable resource for healthcare professionals who want to improve the efficiency of their ordering process and ensure that they are ordering products in a compliant manner.
Here are some of the benefits of using Anspec:
- Streamlined ordering process: Anspec makes it easy to order products by providing a simple and user-friendly interface.
- Increased stakeholder compliance: Anspec helps to ensure that products are ordered in a compliant manner by providing a secure and auditable trail of all orders.
- Improved efficiency: Anspec can help to save time and money by reducing the need to place orders over the phone or by fax.
If you are a pharmacist or doctor, we encourage you to learn more about Anspec and how it can benefit your practice.
Account Information
A: To contact our team, please fill out the contact form and follow the instructions or dial 02 8438 8600 to get in touch with someone from the team.
A: Anspec's platform is free to use. There is no cost to sign up as a pharmacy or dispensing clinic.
A: To create an account, you can use the link provided. Enter your information, agree to the terms and conditions, and click "Register." Once you have registered, our team will verify your information before granting you access to the site.
A: In Australia, there are strict advertising and regulatory requirements for product information. This is to ensure that consumers are not misled or deceived by false or misleading information. As a result, product information such as pricing and specifications is not available to the general public.
However, there are a few exceptions to this rule. Registered pharmacists and doctors with a current prescription and/or a TGA approval letter can sign up to gain access to the platform. This is because these individuals are healthcare professionals who need access to this information in order to provide the best possible care for their patients.
A: For doctors and pharmacists, you will need to submit the following:
- Current AHPRA number
- ABN
- A copy of the PBS Section 90 Certificate will need to be emailed to domesticorders@anspec.com.au if you are a pharmacy in Queensland.
Upon verification of your documentation, you will receive a confirmation email so that you can then sign into Anspec.
A: Please use the contact form and follow the prompts or dial 02 8438 8600 to speak to someone from the team.
A: Yes. You will need to register your details to access the ANSPEC platform. If you are having issues creating an account, please use the contact form and follow the prompts to get in touch with our team.
A: We aim to verify your account within 1 - 4 hours after submission. If there is anything else needed to verify your account, our team will be in contact with you.
A: Pharmacies with multiple pharmacists can have multiple accounts as long as the email provided is different from the email used to register. Please use the contact form to add additional user accounts.
A: If you have forgotten your username you can either locate it on the account confirmation email that we send when you first signed up, or, click ‘Forgot your Password’ on the sign-in page. This will take you through the steps to set up a new one.
If you have any troubles, please use the contact form and follow the prompts to get in touch with our team or dial 02 8438 8600.
Approvals
A: Medicinal cannabis in Australia is unregistered medication. It can only be obtained through the Special Access Scheme B (SAS-B) and Authorised Prescriber (AP) pathways.
A: TGA stands for Therapeutic Goods Administration. A TGA Approval is a letter issued by the Australian Government Department of Health and identifies a notice to grant approval for a particular product that is not a registered therapeutic good.
This approval is issued to the doctor who has prescribed your product.
More information can be found in the link below.
A: The TGA Approval states the decision to either approve or decline the non-approved therapeutic good. Once approval is received doctors will generally write a script and send both of these documents to the pharmacy for dispensing. Anspec uses the TGA Approval to confirm that the patient has been approved and that the approval is still valid in order to send the product to the dispensing pharmacy.
A: Any registered medical practitioner in Australia can prescribe alternative medicine (via different access pathways). The patient would need to consult with a doctor about how he/she may be able to access plant-based therapy.
A: The TGA suggest approvals take up to 5 days however as each doctor has a different process it is best to confirm with the prescribing doctor.
A: The TGA approval number is the reference number that starts with MB/MAP and it is located on the patient’s approval letter (generally on page 1 and other pages depending on the type of approval). This is the number you must enter when ordering your product.
A: There is one other pathway to obtain medicinal cannabis. SAS Category A is a notification pathway which can only be accessed by medical practitioners for patients who are seriously ill with a condition from which death is reasonably likely to occur within a matter of months, or from which premature death is reasonably likely to occur in the absence of early treatment.
A: Pharmacies can only order by uploading the TGA Approval letter or a Doctors Authorised Prescriber document. If you do not have a copy of the TGA approval for doctors you can obtain a copy from the SAS portal and patients/pharmacists will need to request from the prescribing doctor.
Orders
A: You must be logged in to be able to place an order. If you do not have an account please register for a new account and follow the prompts.
Once you are signed into the platform, you can browse all categories and products. When you find the product/s you are looking for, add them to your cart like you would a normal eCommerce site and then follow these easy steps:
- Enter the patient SAS approval number or MAP number and attach PDF version of approval.
- An approval letter has to be attached only once and only the approval reference number must be entered for subsequent orders.
- Click the shopping cart to go through the check-out process.
- Receive order confirmation immediately and tracking details once product/s have been shipped.
A: If your delivery doesn’t arrive within the timeframe advised, we encourage you to track your shipment via the link in your order dispatch confirmation email. The order can be tracked on www.mytoll.com. Please allow up to 24 hours after receiving your dispatch confirmation before tracking your order.
Alternatively, please contact the team on domesticorders@anspec.com.au if you have received your order confirmation email but no further shipping details within 2 business days.
A: For pharmacies and doctors, you will need to login and fill in the contact form for investigation. The return process will vary depending on the product ordered. We will endeavour to get back to you within 72 hours.
A: The Anspec platform usually does not restrict the quantities that can be ordered for any product. However, it is important to note that because of the current legal requirements, you can only order the amount that has been prescribed and matches the approvals/prescription.
A: Orders are placed before 1:00 pm AEDT on business days, your order will be dispatched the same day. However, if your order is placed after 1:00 pm AEDT your order will be dispatched the next business. The order is usually delivered the next business day but can take up to 2 business days on occasion.
Orders being delivered to regional areas can take up to 3 business days.
Shipping/Delivery
A: Anspec offers free and tracked shipping nationwide with live tracking so that you know when your order will be arriving.
Please note, if there is a freight charge applied, then it is a charge applied by the supplier of the product and not Anspec. This will appear as a separate line item in the order confirmation and invoice.
A: Anspec delivers to pharmacies Australia wide. Please note that a signature is required upon delivery.